- OperatorNovaForge Ltd.
- Established2024
- Total Games8,000+
- Withdrawal Time1-3 days
How the VIP Program works and how you move up
Every new player starts at Level 1 when joining Roby Casino Australia. The programme then uses the ratio between your deposits and withdrawals to determine progression. In plain English, your account activity affects your position, rather than a one-off sign-up action.
There are five levels in total. The higher levels are built around more personal service, larger cashout limits and extra reward options. Level 3 is the first point where VIP-specific weekly cashback becomes available, while Level 4 adds a personal VIP manager.
| Level | What it unlocks | Cashback benefit |
|---|---|---|
| Level 1 | Starting level; daily cashout limit of A$750 | No VIP cashback listed |
| Level 2 | Higher status within the five-level programme | No VIP cashback listed |
| Level 3 | Personalised offers and weekly cashback | 5% up to A$1,500 |
| Level 4 | Personal VIP manager and higher cashout limits | 10% up to A$3,000 |
| Level 5 | Personal VIP manager, higher limits and top-tier benefits | 15% up to A$4,500 |
Progress is based on account activity
VIP progression depends on the ratio of deposits to withdrawals. The programme has five levels, and all new players begin at Level 1.
What each VIP level adds to your account
Level 1 is the starting point. It gives you access to the casino account and sets a daily cashout limit of A$750. As you move through the programme, higher VIP levels unlock higher daily and monthly cashout limits.
Level 2 sits between the starting level and the first level with the named cashback benefit. It is part of the five-level structure, so your account can progress through it before reaching Level 3.
Level 3 is where the VIP extras become more noticeable. It unlocks personalised offers and 5% weekly cashback, capped at A$1,500. The cashback is calculated on net losses from Monday 00:00 to Sunday 23:59 UTC and carries 1x wagering.
At Level 4, you receive a personal VIP manager and the weekly cashback rate rises to 10%, up to A$3,000. A manager gives the account a more direct point of contact for VIP-related support and offers.
Level 5 is the top tier. It includes a personal VIP manager, 15% weekly cashback up to A$4,500, higher cashout limits and the strongest set of VIP benefits in the programme. Higher-level limits are described as increasing with status, while top-level withdrawal limits can be negotiated.
- Level 3: personalised offers and 5% weekly cashback up to A$1,500
- Level 4: personal VIP manager and 10% weekly cashback up to A$3,000
- Level 5: personal VIP manager and 15% weekly cashback up to A$4,500
- Higher VIP levels: higher daily and monthly cashout limits
- VIP members: 24/7 chat support
VIP cashback: the rate, calculation period and wagering
The VIP cashback benefit starts at Level 3. It is based on net losses during the weekly calculation period, which runs from Monday 00:00 to Sunday 23:59 UTC. The amount must reach at least A$10, and cashback carries a 1x wagering requirement.
| VIP level | Rate | Maximum cashback |
|---|---|---|
| Level 3 | 5% | A$1,500 |
| Level 4 | 10% | A$3,000 |
| Level 5 | 15% | A$4,500 |
For a simple illustration, a 5% rate applied to A$200 in net losses would produce A$10 before the 1x wagering condition. That example reaches the minimum amount, but the actual calculation follows the casino’s weekly UTC period and your account activity.
There is also a separate live casino cashback benefit. It pays 25% on weekly net live casino losses, with a maximum of A$350 and a minimum of A$10. You need to request it through live chat or email on the following Monday, and it carries 1x wagering.
Check the weekly cut-off
The VIP cashback week ends at Sunday 23:59 UTC. Keep that timing in mind when checking whether your activity falls inside the current calculation period.
Cashout limits: what Level 1 players and higher tiers should expect
Cashout limits are one of the clearest practical differences between VIP levels. Level 1 has a daily cashout limit of A$750. The general Australian-dollar withdrawal limits are A$800 per day and A$10,500 per month, while higher VIP levels unlock higher daily and monthly limits.
At the top levels, withdrawal limits are negotiable. That gives Level 5 account holders a separate route for discussing larger limits, alongside the standard VIP benefits. You can have up to three pending cashout requests at one time.
| Item | Amount or rule | What it means |
|---|---|---|
| Level 1 daily cashout | A$750 | Starting VIP-level daily limit |
| Standard AUD daily limit | A$800 | General daily withdrawal cap |
| Standard AUD monthly limit | A$10,500 | General monthly withdrawal cap |
| Pending requests | Maximum of 3 | Only three cashout requests can remain pending at once |
| Processing time | 1-3 days | Applies to the listed Australian withdrawal methods |
Before requesting a cashout, your deposit must have been wagered at least once. Withdrawals are processed during business hours, and the available Australian methods include Interac e-Transfer, MuchBetter, Skrill, Jeton, MiFinity, Bitcoin, Litecoin, Dogecoin and bank transfer. Withdrawals are fee-free.
The minimum cashout is A$10 through Interac e-Transfer and A$20 through most other listed methods. KYC checks require a colour scan of a passport, driver’s licence or valid government photo ID, plus a recent utility bill or bank statement as proof of address.
Personal managers, support and account security
A personal VIP manager is assigned from Level 4. This is one of the biggest service changes in the upper tiers, giving Level 4 and Level 5 members a named contact for VIP matters, personalised promotions and account assistance.
VIP members also have access to chat support 24 hours a day, seven days a week. General support is available through live chat and email, with assistance offered in English, French, German, Italian and Spanish.
- Personal VIP manager from Level 4
- 24/7 chat support for VIP members
- Personalised promotions at Level 3 and above
- Higher daily and monthly cashout limits at higher VIP levels
- Negotiable withdrawal limits at top levels
- Two-factor authentication for registered players
- Single-button logout from all devices
Roby Casino uses 256-bit SSL encryption provided by Google Trust Services. Two-factor authentication is available after registration, and the all-device logout feature lets you sign out across devices with one action.
How to get the most from the VIP programme
The VIP programme is designed around ongoing account activity, so it helps to understand the rules before you chase a higher level. Set a spending limit that suits your budget, keep track of deposits and withdrawals, and treat any reward as part of entertainment rather than a reason to play more.
- Start at Level 1
Join Roby Casino and use the account normally. All new players enter the programme at Level 1.
- Monitor your account activity
Progression uses the ratio of deposits to withdrawals, so keep an eye on both sides of your account history.
- Check your current VIP level
Use your account information to see which benefits apply, including the cashback rate and cashout limits available to you.
- Use the support options
From Level 4, contact your personal VIP manager for VIP-related assistance. VIP members can also use 24/7 chat support.
- Keep the cashout rules in mind
Wager a deposit at least once before requesting a withdrawal, keep pending requests to three or fewer, and allow 1-3 days for listed Australian methods.
VIP status does not remove the normal account rules
Higher status can bring larger limits and extra service, but cashouts still require the deposit to be wagered at least once and identity checks may be required.
Ready to check your VIP status?
Join the five-level programme, review the benefits attached to your account and keep your play within a budget that works for you.
VIP Program: your questions
How many levels are in the Roby Casino VIP Program?
There are five VIP levels. Every new player starts at Level 1.
How do players progress through the VIP levels?
Progression is based on the ratio of deposits to withdrawals. Higher levels unlock additional benefits and higher cashout limits.
When does VIP cashback begin?
VIP cashback begins at Level 3. Level 3 pays 5% up to A$1,500, Level 4 pays 10% up to A$3,000, and Level 5 pays 15% up to A$4,500.
What is the Level 1 daily cashout limit?
The Level 1 daily cashout limit is A$750. Higher VIP levels unlock higher daily and monthly limits.
Do Level 4 and Level 5 members receive a personal VIP manager?
Yes. A personal VIP manager is assigned from Level 4 upward.
How is VIP cashback calculated?
It is calculated on net losses from Monday 00:00 to Sunday 23:59 UTC. The minimum cashback is A$10 and the wagering requirement is 1x.
How many cashout requests can be pending at once?
A maximum of three pending cashout requests can be held at one time.
Is VIP support available around the clock?
Yes. VIP members have access to 24/7 chat support.
