Responsible Gaming

Gamble responsibly

Gambling involves risk, and no outcome is guaranteed. Games are based on chance or other unpredictable factors, so players can lose money. Previous results do not make a future result more likely, and a losing run does not mean that a win is due. Avoid viewing gambling as an investment, income source or reliable way to recover losses.

Before you play at Roby Casino, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense. Only gamble with money that is available after essential costs such as housing, food, utilities, education, transport and other financial commitments have been covered. Never use borrowed money, money set aside for bills or funds needed by family members to gamble.

• Set a spending limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep track of deposits, bets, wins and losses rather than relying on memory.
• Do not chase losses by increasing stakes or continuing to play after your limit has been reached.
• Avoid gambling when you are angry, upset, tired, under the influence of alcohol or affected by medication.
• Do not gamble to relieve stress, escape problems or change your mood.
• Keep gambling separate from essential spending and other financial responsibilities.
• Remember that a win is not guaranteed, regardless of previous results or the length of a game.

If you are under the legal gambling age in your location, you must not use Roby Casino. Adults should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts or devices. Use appropriate device, browser and account security controls, and never share account login details.

Tools and personal limits

Account and gambling controls may help you manage your play. Depending on the options available through the platform, you may be able to set deposit, spending, loss or session limits, review account activity, take a temporary break or request account closure. Read the information provided with each control carefully, including how it operates and when any change takes effect.

Choose limits before you play

A limit works best when it is selected calmly and before gambling begins. Consider setting a daily, weekly or monthly amount that you can afford to lose, together with a maximum playing time. Once a limit has been reached, stop gambling rather than attempting to change the limit to continue. Limits should not be treated as a target or an amount that you need to spend.

Take a break or close your account

If you feel that gambling is becoming difficult to control, consider taking a break immediately. A longer break or permanent account closure may be more suitable if you are concerned about your behaviour. Requests relating to account restrictions or closure can be made through the available account or support process. Do not create or use another account to avoid a restriction.

A limit, break or closure may not remove every gambling-related risk. You should also consider blocking gambling websites or applications on your devices, removing saved payment methods, asking a trusted person to help manage finances and avoiding places or situations that encourage gambling. These steps can provide additional support while you regain control.

1. Review your recent gambling activity and identify how much time and money you have spent.
2. Choose a limit that fits within your personal budget.
3. Activate the available control before your next gambling session.
4. Check that the control is active and understand any waiting or processing period.
5. If the control is not enough, stop playing and request a longer break or account closure.

Recognising signs of gambling harm

Gambling harm can affect anyone, including people who have gambled for a long time without problems. It may develop gradually and can affect finances, work, study, relationships, physical health and emotional wellbeing. You do not need to wait until a serious problem develops before asking for help.

Possible warning signs include spending more time or money gambling than planned, feeling unable to stop, repeatedly trying to win back losses, hiding gambling from others or becoming worried about being found out. Other signs may include borrowing money, selling possessions, missing bills, neglecting responsibilities, losing sleep, feeling restless when not gambling or using gambling to deal with sadness, anxiety or pressure.

• You gamble for longer or spend more than you intended.
• You feel preoccupied with gambling or planning the next opportunity to play.
• You increase your stakes to achieve the same excitement.
• You return after losing money to try to recover it.
• You hide deposits, losses or gambling activity from family, friends or colleagues.
• You experience arguments, financial pressure or problems at work because of gambling.
• You feel guilty, anxious, depressed or out of control after gambling.
• You borrow money or use credit to continue gambling.

If any of these signs apply to you, stop gambling and speak with someone you trust. Consider using available account controls and seeking confidential support from an appropriately qualified gambling-help service in Australia. Support may include counselling, financial guidance, practical planning and assistance for family members or other people affected by someone else's gambling.

If gambling is contributing to thoughts of self-harm, immediate danger or a mental health crisis, seek urgent assistance from emergency services or a crisis support service in your area. Your safety is more important than an account, a deposit or a gambling outcome.

Support and player responsibilities

You can contact Roby Casino through the support options made available on the website if you need help locating responsible gaming information or using an available account control. Support staff may explain the process for limits, breaks or account closure, but they cannot guarantee gambling results or recover losses. You remain responsible for deciding whether to gamble and for using the controls that are available to you.

When you ask for responsible gaming assistance, information may need to be handled so that your request, account and selected restrictions can be managed appropriately. Any personal information should be handled in accordance with the applicable privacy information and legal requirements. Do not provide unnecessary sensitive information through unsecured channels.

For family and friends

Gambling harm can affect people close to the player. If someone you know is struggling, choose a calm time to discuss your concerns without judgement. Focus on specific behaviours and their impact, rather than blaming or demanding immediate promises. Encourage the person to use account controls and seek professional support. Protect shared finances by reviewing access to money and setting appropriate household boundaries, while respecting privacy and safety.

Practical steps after gambling concerns arise

1. Stop gambling and avoid trying to recover losses through further play.
2. Tell a trusted person what is happening so you do not have to manage the situation alone.
3. Review your finances, upcoming bills and any gambling-related borrowing.
4. Use available limits, a temporary break or account closure.
5. Seek confidential assistance from a suitable Australian gambling-support or financial-counselling service.
6. Remove gambling applications, block access where possible and avoid triggers that encourage play.
7. Ask for ongoing support if gambling has affected your relationships, work, health or finances.

Responsible gambling works best when players, operators and support services each take an active role. Roby Casino provides information and access to relevant controls where available, while players should make informed choices, follow applicable account terms and seek help when gambling is no longer enjoyable or manageable. Please review this page before playing and return to it whenever you need a reminder to keep gambling within safe personal boundaries.