Privacy Policy

Information we may collect

When you use Roby Casino, we may collect information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks required and the choices you make. Some information is provided directly by you, while other information is generated automatically when you visit or use the site.

Account and contact information

This may include your name, date of birth, residential details, contact details, login information and other information needed to create and manage an account. We may also keep records of communications with customer support, including questions, complaints, requests and information provided to help resolve an issue.

Identity and verification information

To confirm identity, eligibility and account ownership, we may request identification documents, proof of address or other verification information. We may also collect information needed for account security, responsible operation, anti-fraud checks and the prevention of prohibited or unlawful activity. These checks may be completed by us or by service providers acting on our instructions.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on their own systems. We may receive information needed to confirm transactions, prevent fraud, reconcile records, provide support and meet legal or operational requirements.

Device, cookie and usage information

When you access the website, we may collect technical details such as your IP address, browser type, operating system, device information, approximate location, pages viewed, access times and interactions with website features. This information helps us maintain security, understand website performance, identify technical problems and improve the player experience.

Information from other sources

Where appropriate, information may be received from payment services, verification providers, fraud-prevention services, analytics providers or other parties involved in operating the website. We may combine this information with information held in your account when necessary for account management, security, compliance, support or service improvement.

How we use and share information

Roby Casino uses personal information for purposes connected with providing and managing online casino services. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and providers who need it for an authorised reason.

• Create, verify, maintain and administer your player account.
• Process deposits, withdrawals and other account transactions.
• Provide customer support and respond to questions, complaints and requests.
• Complete identity, age, security, anti-fraud and account-protection checks.
• Monitor activity to identify suspicious, prohibited or potentially unlawful use.
• Meet applicable legal, financial, record-keeping and responsible gambling obligations.
• Maintain, test, troubleshoot and improve the website, systems and services.
• Send service messages, account notices and other essential communications.
• Send marketing communications where permitted and where any required consent has been provided.
• Protect the rights, property, systems and safety of Roby Casino, players and other parties.
• Handle disputes, enforce applicable terms and establish or defend legal claims.

We may use automated tools or reviews to help assess security, fraud indicators, account activity or verification information. These processes support operational and legal checks. Where appropriate, you may contact us to ask about a decision or raise a concern about the handling of your information.

Sharing information with service providers

Information may be shared where reasonably necessary with providers that help operate the website and services. These may include payment processors, identity and verification services, fraud-prevention providers, technology and hosting providers, customer support tools, analytics services and professional advisers. Providers are expected to handle information only for authorised purposes and with appropriate safeguards.

Information may also be disclosed where required or permitted by law, to respond to valid legal process, protect users or the public, investigate suspected wrongdoing, prevent fraud, or support a business or service transfer. We do not sell personal information as a general practice.

Cookies, security and retention

Cookies and similar technologies

Roby Casino may use cookies and similar technologies to remember preferences, keep parts of the website working, support account sessions, measure website use, improve performance and help protect the service. Some cookies may be placed by service providers working on functions such as analytics, security or payment support.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect website features, account access or the way certain services operate. Your browser may also allow you to delete existing cookies and receive notifications before new cookies are stored.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and restricted access to systems. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private and contact support if they suspect unauthorised account activity.

Storage and international handling

Information may be stored or processed using systems operated by Roby Casino or its service providers. Depending on the services used, information may be handled in Australia or another country. Where information is handled by a provider, appropriate contractual, technical or organisational measures may be used to help protect it.

How long information is kept

We keep personal information only for as long as it is reasonably needed for account administration, support, security, dispute management and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or destroyed, subject to applicable legal or operational requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can contact us to ask about the information associated with your account or to exercise an available right. We may need to verify your identity before completing a request, especially where the request concerns account information or identity documents.

Requests you may make

• Access your personal information and receive an explanation of how it is used.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications at any time.
• Ask questions about the use, sharing, storage or security of your information.
• Raise a concern if you believe your personal information has been handled incorrectly.

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@roby-casino.best. Please describe your request clearly and provide enough information for us to understand and verify it. You can usually unsubscribe from promotional messages by using the unsubscribe option included in the message. Even if you opt out of marketing, we may still send essential service, security or account communications.

We will consider and respond to privacy requests within a reasonable period. Some requests may be limited or refused where this is required or permitted by law, where fulfilling the request would affect another person's privacy, or where information must be retained for legal, security, fraud-prevention or dispute-related reasons. If deletion is not possible, we will explain the relevant reason where appropriate.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on this page. We encourage players to review it periodically. Where a change is material, we may provide notice through the website, by email or through another suitable account communication method.

By continuing to use Roby Casino after an updated Policy is published, you acknowledge that the updated terms apply to future use of the website, subject to any rights or notices required under applicable privacy requirements.